Frequently Asked Questions to SFAA

The most frequently asked questions to SFAA can be found on this page. This way, you can easily find an answer to your question. Is your question not listed or would you lke to get an additional explanation? Do not hesitate and feel free to contact one of our advisors!

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Frequently Asked Questions to SFAA

  • Why is SFAA different from other trust offices? 

SFAA takes care of the financial administration for the self-employed and SMEs in an efficient, cost-saving and completely contemporary way. What sets us apart is that we always think along with the entrepreneur.

The bookkeeping at SFAA is completely processed in the cloud. This method allows entrepreneurs to monitor the activities of SFAA and they know exactly which services they are paying for. In addition, entrepreneurs have an overview of their financial situation at all times and thus save a lot of costs in unnecessary accounting costs. Entrepreneurs pay a fixed transparent price per month for these services. In addition, during the processing of the financial administration, we always look at how an entrepreneur can save costs or where there are opportunities to work more efficiently. In addition to the financial administration, the entrepreneur receives free financial advice in various areas.

  • What about switching to SFAA?

With our transfer service you can switch to SFAA without any worries. If desired, we will contact your former accountant to make the transition as efficient as possible. When canceling or setting up your financial administration and bank connections, you will receive appropriate personal guidance and personal explanation about the possibilities of our online accounting program. This way you always have full insight and control over your financial administration.

  • What are the opening hours of SFAA?

You can reach us by email 24 hours a day, 7 days a week. The coffee at our office is available every day between 08:00 and 20:00 and we will answer your questions within 24 hours.

  • What rates does SFAA use?

SFAA works in a completely modern way in which efficiency, transparency and personality are always central. This also includes clear and fixed rates. This way you always know in advance where you stand. Our rates depend entirely on your wishes as an organization. You can request an overview of our rates via the form on our rates page. Of course we would like to get acquainted and explain our rates where necessary.

  • What are the rates when I call with a question about finances? 

At SFAA, the meter does not start running when you call for questions or advice. We use a fixed monthly rate for all services where you can always call with all your financial questions.

If, on the other hand, you have a specific and detailed financial issue that you want to get to the bottom of? Then we work with a fixed consultancy rate. We always discuss in advance whether the rate is appropriate. This way you will never be faced with surprises afterwards.

  • When can I receive an invoice from SFAA? 

SFAA sends your invoice every first day of the month. you will receive an online invoice for our services to the e-mail address you provided. The fixed amount that is billed monthly is always determined in consultation with you. This way you always know where you stand and you will not be faced with any surprises.

  • What rates does SFAA use?

SFAA works in a completely modern way in which efficiency, transparency and personality are always central. This also includes clear and fixed rates. This way you always know in advance where you stand. Our rates depend entirely on your wishes as an organization. You can request an overview of our rates via the form on our rates page. Of course we would like to get acquainted and explain our rates where necessary.

  • What are the rates when I call with a question about finances? 

At SFAA, the meter does not start running when you call for questions or advice. We use a fixed monthly rate for all services where you can always call with all your financial questions.

If, on the other hand, you have a specific and detailed financial issue that you want to get to the bottom of? Then we work with a fixed consultancy rate. We always discuss in advance whether the rate is appropriate. This way you will never be faced with surprises afterwards.

  • When can I receive an invoice from SFAA? 

SFAA sends your invoice every first day of the month. you will receive an online invoice for our services to the e-mail address you provided. The fixed amount that is billed monthly is always determined in consultation with you. This way you always know where you stand and you will not be faced with any surprises.

  • How do I submit my data? 

You send the financial administration of the current financial year physically or digitally or bring it to our office. SFAA is at the forefront when it comes to Cloud solutions, this saves you costs, but if you prefer to ‘just’ deliver it physically, that is of course also possible.

Click here for more information

  • When will my finances be tracked?

At SFAA, we strive to always provide you with real-time insight into your finances, so that you know exactly how your business is doing. so you always have a real-time insight on your phone or laptop!

  • How do I know if my VAT return has been submitted on time?

One of SFAA’s brand promises is that the declaration is always made on time, otherwise we will pay the fine! The moment you deliver everything to us on time (this is clearly communicated so that no problems arise) everything will be processed on time.  If you still have questions about this, you can contact your personal account manager!

  • I want to create an automatic bank link between Exact Online and ABN-Amro, ING or Rabobank, how do I do this?

Exact Online only supports the three largest banks in the Netherlands. You can automatically request a bank link from these banks. It is explained for each bank how to do this. NB. Your company must first be created in Exact Online. If you want to know how to do this, or what we can do for you, please feel free to contact us.

ING

After logging in, you will find at the bottom right of the menu ‘Data and settings’ Accounting package link. Then choose Exact for accounting program. Then choose request/change. You then confirm in Mijn ING Zakelijk with a TAN code (this is an SMS service from ING with which you can agree).

Rabobank

First log in to Rabo internet banking. Choose pay and then at the bottom left of the menu you will find ‘Online Accounting package’. Choose accounting package Exact, then choose accounts maintenance. After this you will enter the Exact environment, check ‘payments and collection transactions’, then choose save and return to Rabobank.

Then sign the promotion with the Rabo Reader or scanner. If you do not immediately see ‘Linking Accounting Package’ in the left bar, please call the regional office, because they must then make the settings of your Rabobank business package visible to you behind the scenes. You can then set up the  link with your accounting package, as mentioned above.

ABN-Amro

You can request a link with ABN Amro by telephone or by post

By phone;

You can request the link by telephone (0900-0024). A contract or accounting number is required for this. We receive this for you via Exact. With this code you confirm the bank link. So ask us for this number first.

  • I would like to place my bank statements in Exact online, how do I do this? 

To insert a bank statement in Exact Online accounting, it is necessary to download a so-called MT940 file. This is a text file that lists all bookings in the bank. The file can usually be downloaded as a .swi file. This can only be opened in an online accounting program. Below is how you can do this for the four largest banks. If, despite the description, it does not work, you can always call or email us!

ING Bank

Download files from Internet Banking at the ING bank.

  1. Log in to ING Bank’s Internet banking
  2. Then choose Download in the menu when paying
  3. Next, select the period for which you want to download the statements for date. NB; at ING Bank, the transactions go back a maximum of 16 months.
  4. Choose MT940 IBAN as the file format
  5. Finally, click download. (Usually this file is placed in your downloads folder)
  6. Mail this document to us, and we will add it to your online accounting. You can only open the file in accounting programs (and notepad), but this is not necessary.

Rabobank

Download MT940 files at Rabobank.

  1. Log in to Rabobank internet banking
  2. Click on the relevant account you want to download
  3. Then search for download transactions in the left menu
  4. Click on the “Download in a new format” button at the bottom
  5. Select the account of your choice here.
  6. Then choose the correct date and choose MT940 Structured.swi as the file format and click on download. (Usually this file is placed in your downloads folder.
  7. Mail this document to us, and we will add it to your online accounting. You can only open the file in accounting programs (and notepad), but this is not necessary.

ABN Amro

Downloading files from Internet Banking at the ABN-Amro bank is easy.

  1. Log in to Internet Banking. Business users via https://www.abnamro.nl/portalserver/nl/business/index.html?l Private users via https://www.abnamro.nl/portalserver/nl/prive/index.html
  2. After logging in, choose ‘changes’ in the ‘tools’ menu.
  3. Click on the account(s) you wish to download. (You can recognize the selected accounts by a blue background.)
  4. Choose the desired period If you choose ‘from date of last download’, you will download the changes of the date from the date of the last download to the present day. Do you want to download another period? Then choose ‘from… to… . NB; you can download the files up to 18 months in the past.
  5. Then save the file as MT940 file. (Usually this file is placed in your downloads folder)
  6. Mail this document to us, and we will add it to your online accounting. You can only open the file in accounting programs (and notepad), but this is not necessary.

Triodos Bank

  1. Log in to Triodos Bank’s internet banking and click on the Overviews menu.
  2. Then choose the “download” option.
  3. Choose the desired period
  4. Then choose MT940 file format and click download. (Usually this file is placed in your downloads folder).
  5. Mail this document to us, and we will add it to your online accounting. You can only open the file in accounting programs (and notepad), but this is not necessary.

KNAB

  1. Log in according to the standard procedure and select your business bank account.
  2. Log in according to the standard procedure and select your business bank account. “Accounting Export”. In this screen you select the period for which you want to download transaction data. Then click on the “Download” utton and save the file.

SNS Bank

Choose the account from which you want to download credits and debits. Choose the period. You can choose:

  • Period: enter the dates you want to see in your download,
  • New period since your last download: you then only download the transactions after your last download.
  • Complete overview of all transactions of this account: a download of all transactions since the opening of the account.

Choose the file format; SWIFT-MT940 Then choose to download your credits and debits.

You may not be able to download an MT940 file because you are using a private account. In that case, it is best to contact us to determine how the data can be easily supplied. We are happy to help you!

  • What information is required for your income tax return? 

If we also file your income tax return in addition to your company’s administration, we need the following additional information:

  • Family composition and information about the individuals (name, date of birth, marital status, social security number)
  • If your partner also receives income, he/she must also send her details
  • Your login codes for the secure part of the tax authorities. This starts with NL…
  • Annual statement(s) of wages and benefits (pension, annuity, AOW, WAO, alimony, etc.)
  • Initial and final balance of your private bank account(s)
  • Has your partner worked in the company during the year and have you kept track of this? Please enclose this in order to qualify for the co-working partner’s deduction.
  • If you have a mortgage, the annual statement of this (interest paid and total mortgage debt)
  • If you own a house, the WOZ value (municipal decision)
  • If you own a house, the WOZ value (municipal decision)
  • Extraordinary expenses, such as non-reimbursed funeral costs and non-reimbursed healthcare costs (medication, glasses, contact lenses, etc.)
  • Health premium paid (divided into basic and additional premium)
  • Study costs
  • Gifts made to recognized charities (ANBIs)
  • Donations received
  • Participation in the life course scheme
  • Paid premium annuity
  • Paid alimony for child and/or ex-partner (please break down)
  • Whether you travel to work by public transport and the work is more than 10 km from your home address.
  • Any provisional assessment received (provisional refund)
  • Tax allowances already received (care, rent, childcare allowance and child-related budget)
  • Other financial expenses or income that may relate to the tax return
  • Lists of securities and/or shares (no substantial interest)
  • If there is a substantial interest: overview of values, distributions, sales, etc.
  • Information about a possible second home, commercial real estate, holiday home (value on 1 January)
  • Personal debts
  • Entrepreneurs who use a private car for business
    • all private paid car costs of the year (invoices)
    • balanced kilometer administration (business and private) or the list price including VAT and bpm of the car

  • I no longer have the payment reference and declaration, assessment or decision number, where can I find this?

You can easily find this via the Tax Authorities. If you have any questions about this, please contact us!

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